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Email tips, inspiration and insights from the team at EmailOctopus
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If you’re part of a SaaS Customer Success team for a product like EmailOctopus, you may need to wear many hats: you’re a support agent, moderator, deliverability specialist, marketing pro, educator and customer success specialist. When I plan my work week, I often think how handy it would be to have an octopus’s body – [...]
No matter whether you are building a SaaS or any other business – it’s always full of challenges and a lifelong learning process. It’s been the same for us at EmailOctopus. We generally don’t talk much about our journey, apart from a couple of times when we have hit significant milestones – we’re too busy [...]
When we first signed up to the UCL 2020 summer internship programme, we didn’t think it’d be a remote one. This was back in February when the full impact of Coronavirus and global lockdowns was just on the horizon. We’ve run internships in the past. And they’ve been the perfect opportunity to get our remote [...]
Being a graduating student is hard enough under normal circumstances. But during a global pandemic, it was even harder! So many opportunities for students and graduates have been postponed, cut or completely abandoned. But as a SaaS (Software as a Service) business with a remote team, EmailOctopus was in a perfect position to host a [...]
Milestone posts could be seen self-congratulatory. But they’re also a great opportunity to take a step back from the support emails, and the lines of code, to reflect on what we’ve achieved. And, more importantly, share some of those insights as we scale. In April 2017 we wrote our first milestone post, celebrating one billion [...]
As a self-funded startup with a remote global team, we’ve learnt some valuable lessons on our journey. And through our SaaS startup mentoring programme, we want to share our knowledge with others like you in the same field. We invite anyone with a question about running or starting a SaaS company to schedule a call [...]
April 1st is known around the world as a day of harmless pranks and jokes. Although no one knows for sure how it originated, April Fool’s Day has been celebrated around the world for several centuries. In more recent times, numerous brands have gotten involved with their own practical jokes or spoof ad campaigns. Take [...]
As we all adjust to the new normal that Coronavirus has forced upon us, we’re looking for ways to have fun and socialise while keeping our distance. Thankfully, entertainment is heading online and that includes a quintessentially British past time. The pub quiz. Except for now it’s virtual. No pub, but no problem. It’s been [...]
After months of worldwide lockdowns, working from home is no longer the novelty it once was. We’ve all had to adapt to a new normal and find a WFH routine that suits us as individuals. But as the boundaries between work life and home life become blurred and mental health continues to be a key [...]
When you think about the typical intern experience, you probably think of a recent graduate making countless cups of coffee, being sent out on impossible errands and tasked with projects they’re not at all qualified for. Not at EmailOctopus! Working at such a dynamic and fast-growing digital start-up gives an intern the chance to truly [...]
I rehearse my opening line one more time for good measure. Wiping away a bead of nervous sweat, I open the office door and walk in for my interview. Just like that, I forget everything I needed and wanted to say. Perhaps the most adorable dog – Alfie – jumps at me, wraps his paws [...]
Last month, my wife and I moved from London to Vancouver. It was a great opportunity for us: to see new places, meet new people and take a break from our hectic London commutes. But for me, it meant saying a reluctant goodbye to the EmailOctopus office and our small but mighty team in the [...]