Last updated: 30th August 2016
EmailOctopus ("we") are committed to protecting and respecting your privacy and keeping your personal information secure.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Three Hearts Digital Ltd of Studio 11 11-17 Exmouth Place, London, England, E8 3RW (registered at Companies House with company number 09897211 and trading as EmailOctopus).
We may collect and process the following data about you:
When using our paid service, you will be asked for financial details such credit / debit card information. The processing of these payments are carried out by third parties and on a separate secure server. We do not store any credit or debit card information on our servers.
We use information held about you for the following purposes:
Your marketing lists are stored, in Ireland, on a secure AWS server. We don't, under any circumstances, sell your marketing lists. If someone on your marketing list complains or contacts us, we might then contact that person. Only authorised employees have access to view marketing lists.
You may export (download) your marketing lists from EmailOctopus at any time. We'll use and disclose the information in your Distribution Lists only for the reasons listed under Use of Your Personal Information.
We will never use and disclose the information in your Distribution Lists to send our own informational and promotional content. If we detect abusive or illegal behavior related to your Distribution List, we may share your Distribution List or portions of it with affected ISPs or anti-spam organizations.
All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by third parties over encrypted connections using SSL technology. Where we have given you (or where you have chosen) a password or API key which enables you to access certain parts of our site or apps, or you have invited team members to access parts of our site or apps, you are responsible for keeping this password or API key confidential. We ask you not to share a password or API key with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may disclose your personal information to any member of our group from time to time.
We may disclose your personal information to selected third parties, including:
As explained further in section 11 of the Terms and Conditions, we and you agree that you are the data controller and we are the data processor in relation to the personal data of your customers and event attendees that we process on your behalf as part of the Service ("Customer Data").
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by unsubscribing from our newsletter and other communications. You can also exercise the right at any time by contacting us at email@example.com.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Thank you for taking the time to learn about EmailOctopus's policies.