A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
we use 'PHPSESSID' to recognise a device when a user visits our website. This enables to maintain the application state such as whether you are logged in or not.
we use 'eoReferredByUserReferralLinkId' to recognise when a user is referred to our website by another user.
we use 'eoReferredByAffiliateLinkId' to recognise when a user is referred to our website by an affiliate.
We use Google Analytics, Hotjar, the Facebook pixel and FullStory to analyse the use of our website.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The information generated relating to our website is used to create reports about the use of our website.
Our analytics service provider's privacy policies are available at:
We publish cookies from CloudFlare which is used to override any security restrictions based on the IP address the visitor is coming from.
We publish cookies from HelpScout which are used to provide customer support.
We publish cookies from Hotjar which are used for analytics and tracking what users do on our website.
We publish cookies from Facebook which are used for analytics and retargeting.
We publish cookies from Fullstory which are used for analytics and tracking what users do on our website.
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".
in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
This website is owned and operated by Three Hearts Digital Ltd.
We are registered in England and Wales under registration number 09897211, and our registered office is at Keltan House, 115 Mare Street, London, E8 4RU, UK.