This is our previous Cookie Policy. It applies to accounts created before 1 October 2026, and it stops applying on 1 November 2026. From then, everything about how we use cookies is in section 19 of our Privacy and Cookie Policy. If you have any questions, email us at privacy@emailoctopus.com.

Introduction

Our website uses cookies and other similar tracking technologies.
By using our website and agreeing to this policy, you consent to our use of these technologies in accordance with the terms of this policy.
Manage cookie preferences.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

We use both session and persistent cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
- We use 'PHPSESSID' to recognise a device when a user visits our website. This enables to maintain the application state such as whether you are signed in or not.
- We use 'REMEMBERME' to remember a user who has chosen to persist their session.
- We use 'eoCookieConsent' to recognise your cookie preferences.
- We use 'eoCoupon' to remember if you've used a promotion or discount.
- We use 'eoReferredByUserReferralLinkId' to recognise when a user is referred to our website by another user.
- We use 'eoReferredByUtm', 'eoReferredByAffiliateLinkId', 'eoReferredByPartner' and 'tolt_data' to recognise when a user is referred to our website by a partner.
- We use 'eoExportComplete' to recognise when a long-running export of your data has finished downloading.
- We use 'eht' to identify a returning device and to help us identify suspicious/malicious users, e.g. spammers.
- We use 'eoHasAuthenticated' to recognise when a user is logged in when viewing our marketing website.

Analytics cookies and similar tracking technologies

We use cookies to personalise content and ads and to analyse our traffic.
We use ContactLevel, Google Analytics, Microsoft, Hotjar and the Facebook pixel to analyse the use of our website.
These providers generate statistical and other information about the use of our website by means of cookies.
The information generated relating to our website is used to create reports about the use of our website.
Our analytics service providers' privacy policies are available at:

Third party cookies

We publish cookies from Cloudflare which is used to override any security restrictions based on the IP address the visitor is coming from.
Privacy Policy.
We publish cookies from ContactLevel which are used for analytics and advertising.
Privacy Policy.
We publish cookies from Facebook which are used for analytics and advertising.
Privacy Policy.
We publish cookies from Google which are used for analytics and advertising. You can opt out of Google's advertising by visiting Google's ad settings.
We publish cookies from Help Scout which are used to provide customer support.
Privacy Policy.
We publish cookies from LinkedIn which are used for analytics and advertising.
Privacy Policy.
We publish cookies from Microsoft which are used for analytics and advertising.
Privacy Policy.
We publish cookies from OpenAI which are used for analytics and advertising.
Privacy Policy.
We publish cookies from Quora which are used for analytics and advertising.
Privacy Policy.
We publish cookies from Reddit which are used for analytics and advertising.
Privacy Policy.
We publish cookies from X which are used for analytics and advertising.
Privacy Policy.

Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:
- in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
- in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
- in Chrome (version 48), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.

Deleting cookies

You can delete cookies already stored on your device; for example:
- in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11).
- in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".
- in Chrome (version 48), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.

Our details

This website is owned and operated by Three Hearts Digital Ltd.
We are registered in England and Wales under registration number 09897211, and our registered office is at 86-90 Paul Street, London, EC2A 4NE, UK.
You can contact us by email using contact@emailoctopus.com.

Thank you for taking the time to learn about EmailOctopus's policies.